The following posts describes a variety of options for getting customers into the GatherUp Review Platform. Please don’t hesitate to contact support@GatherUp.com with any questions you may have.
Option 1) Kiosk Mode
Kiosk Mode allows you to request feedback from your customer on-site. This is ideal for restaurants, medical offices, handyman and any other business that works and interacts with their customer in person. Complete Kiosk Mode tutorial here.
Option 2) Importing and Uploading Customers from a Spreadsheet
Ideal for medium and large volume customer lists. We recommend to upload a fresh list once a week depending on your customer volume. GatherUp will check for duplicate and existing Email Addresses in your list – only the first occurrence of the email address will be imported. Complete Tutorial here.
Option 3) Entering Customers Manually
Great for small businesses with lower volume of customers and those businesses who work remotely and cannot utilize Kiosk Mode. GatherUp is fully responsive and works great on any phone or tablet. Complete Tutorial here.
Option 4) Feedback URL
The perfect solution for any business who does not have a Customer Email list. The unique “Feedback URL” can be added to websites, email signatures, email newsletters, existing survey forms as well as printed media, invoices, bills, tabs, receipts, business cards, QR codes, SMS etc – and does not require you to know the customers email or name. Complete Tutorial here.
Option 5) Feedback Button on Website
Great for every business owner that has a website. GatherUp comes with an easy to add ‘Testimonials Widget’ that works with any HTML, PHP, WordPress and other website. The testimonials widget will not only show your happy customer reviews on your website- it also makes the reviews indexable for Google and other Search Engines using Schema Review Markup. And it has an (optional) button for customers to leave you feedback. Read about the SEO advantages here. See here for how to add the Widget to your Website.
Option 6) SMS
The GatherUp SMS feature allows you to send plain text message requests to customers, and text message requests with an image if you want to stand out.
A complete SMS tutorial can be found here.
Option 7) Zapier Integration
Many customers have asked us for an efficient and easy way to import customers from other web services and online apps. Until now, you had to manually export your customers and import them into GatherUp, or you could build your own integration with our API.
Zapier was created to automate those type of tasks between online apps without the need of development teams and coding knowledge.
A complete Zapier tutorial can be found here.
Option 8) Feedback Locator
The GatherUp Feedback Locator (previously Location Finder) allows your customers to locate a branch, office or store using a simple address or zip lookup, as well as using a receipt number or other location code in order to leave feedback.
Please contact support@GatherUp.com if you are interested in using Feedback Locator for your business.
Option 9) GatherUp API
A professional solution for integrating with existing Customer Management Solutions, Point of Sales Systems and any other proprietary systems. A complete overview of all GatherUp API solutions can be found here.
Option 10) Custom Integration
We are here to help you succeed. Common custom integrations include Webhooks and Json. If you would to discuss your integration needs don’t hesitate to reach out to us: support@GatherUp.com.