In Ultimate and Review request modes, a NPS rating confirmation drop-down can be added to landing pages. This provides the customer a visual cue to review their rating and an opportunity to change it in the event they entered it incorrectly.
To add the NPS Rating Confirmation drop-down to your landing pages, follow these steps.
Step 1 of 3
From the Customer Activity screen of your chosen location, go to Settings > Request Modes.
Step 2 of 3
In Ultimate Mode, the rating confirmation drop-down can be found in Feedback Landing Page.
In Review Mode, the NPS rating confirmation drop-down can be found in Negative and Positive Landing Page.
Step 3 of 3
Click Edit and click the toggle to ON. Save.
Review requests will now show the NPS confirmation drop-down.