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  3. Feedback Requests via SMS Text Message

Feedback Requests via SMS Text Message

The GatherUp SMS feature allows you to send plain text message requests to customers, and text message requests with an image if you want to stand out.

Why send feedback requests via SMS text message

Text messages are opened at a 98% rate – more than twice the open rate of email requests on our platform (email is typically 40%-50% open rate). The combination of a higher open rate and mobile-friendliness will lead to more feedback, data and reviews for your business or clients.

SMS settings and configuration settings

Within the Customer Dashboard click on “Settings -> SMS Settings”.


How to upgrade an existing business to SMS

1) Click on your name in the top right corner of the screen and click Account Owner Details from the menu.
2) Near the bottom of the page you will see a section called Package Information. Here you will see all of the business locations in your account.
3) Hover over the Package section on the location you want to change, and select the Pro package to enable SMS.


If you are an Agency or have a white-label account, you can manage plans per location. Pricing tiers for agencies and resellers have been updated on our Agency Page.

Updated on August 25, 2018

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