Authorize your Google My Business (GMB) account from within GatherUp to be able to reply directly to Google reviews from the Success Report and Reviews Report. Follow these steps to authorize your GMB account from GatherUp.
You must be the Owner or Manager of the location you wish to authorize in Google My Business to complete the authorization process.
Step 1 of 6
Log in to your GatherUp account and go to Account Owner > Authorization Settings.
For Agency/Reseller accounts using Agency Dashboard, you must first select a client.
Step 2 of 6
Click +Add Authorization.
Step 3 of 6
Select your Google account in the modal.
Step 4 of 6
Click Allow to give permission to GatherUp to access the account.
You can revoke permission at any time. See Remove Access after Step 6.
Step 5 of 6
Click Close to exit the Success modal. You will see a label, Authorized, followed by the number of accounts and any issues. Select View Details for more information.
You may receive an error message from the Google My Business API. The following errors require action within your Google My Business account to resolve.
- “Inadequate Permissions”
- “isDuplicate”
- “isSuspended”
- “needsReverification”
- “isPendingReview”
- “isDisabled”
- “isDisconnected”
- “isLocalPostApiDisabled”
- “hasPendingVerification”
If you receive“Location Not Found”, you may be able to resolve the issue with one of the following solutions:
- In GatherUp, the URL and/or PlaceID for that location may be obsolete. Use our tool in Review Links. For service area businesses, use our Chrome plug in and get a new one.
- The listing may not exist in Google My Business. Go to your Google My Business account to create and verify listing. Reverify if necessary.
If your issue is not resolved with the above solutions and you continue to experience difficulty adding a location, you can remove the authorization in both your GatherUp and Google My Business (remove “Review Response”) accounts, wait 15 minutes, refresh both screens, and try again.
Step 6 of 6
You can now reply to or edit replies to your Google reviews directly from the Reviews Report. Go to Reports > Reviews Report. If you are a multi-location business, you must first select a location from the Business Dashboard.
From the Reviews Report, you can select Reply or Edit to access reply or edit tools for a review.
Remove Access
To remove GMB Authorization completely and longer allow GatherUp access, go to https://myaccount.google.com/permissions and remove the “ReviewResponse” App.