Authorize your Google My Business (GMB) account from within GatherUp to be able to reply directly to Google reviews from the Success Report and Reviews Report.
You must be the Owner or Manager of the location you wish to authorize in Google My Business to complete the authorization process.
Authorize Google My Business from GatherUp
To authorize your GMB account from GatherUp, follow these steps.
- Log in to your GatherUp account.
- For Agency/Reseller accounts using Agency Dashboard, you must first select a client.
- Go to Account Owner > Authorization Settings.
4. Click +Add Authorization.
5. Select your Google account in the modal.
6. Click Allow to give permission to GatherUp to access the account. You can revoke permission at any time. See Remove GMB Authorization for GatherUp.
7. Click Close to exit the Success modal. You will see a label, Authorized, followed by the number of accounts and any issues. Select View Details for more information.
You may receive an error message from the Google My Business API. The following errors require action within your Google My Business account to resolve.
- “Inadequate Permissions”
- “isDuplicate”
- “isSuspended”
- “needsReverification”
- “isPendingReview”
- “isDisabled”
- “isDisconnected”
- “isLocalPostApiDisabled”
- “hasPendingVerification”
If you receive“Location Not Found”, you may be able to resolve the issue with one of the following solutions:
- In GatherUp, the URL and/or PlaceID for that location may be obsolete. Use GatherUp Google Review Links Generator to generate the correct Google Write a Review link for any business.
- The listing may not exist in Google My Business. Go to your Google My Business account to create and verify your listing. Reverify if necessary.
If your issue is not resolved with the above solutions and you continue to experience difficulty adding a location, you can remove the authorization in both your GatherUp and Google My Business (remove “Review Response”) accounts, wait 15 minutes, refresh both screens, and try again.
Reply to Google Reviews from the Reviews Report
Once you have authorized your Google My Business account from within GatherUp, you can reply to or edit replies to your Google reviews directly from the Reviews Report.
To reply to or edit replies to your Google reviews from within GatherUp, follow these steps.
- Log in to your GatherUp account.
- If you have multiple locations, select the location you would like to reply to Google Reviews for from the Business Dashboard.
- Go to Reports > Reviews Report.
- From the Reviews Report, you can select Reply or Edit to access reply or edit tools for a Google review.
Remove GMB Authorization for GatherUp
To remove GMB Authorization completely and no longer allow GatherUp access, go to https://myaccount.google.com/permissions and remove the “ReviewResponse” App.
