In the summer of 2018 Facebook replaced their star-rating review system with Recommendations. With these changes from Facebook, we’ve made some updates to ensure Facebook Recommendations will appear in the Reviews Report, Success Report, and in review email notifications you have set up.
Sync Your Facebook Page With GatherUp
With this change at Facebook, you must complete the following steps to sync your Facebook page with your GatherUp account to pull in your Facebook Recommendations. Follow this tutorial to complete the authorization process with your Facebook page. This action will not affect the existing Facebook star-rating review data in your account.
Log in to your GatherUp account and go to Account Owner > Authorization Settings.
Make sure you are logged in to your Facebook account and have an Admin page role on the business pages you wish to authorize. Click + Add Authorization.
If your account has already been authorized, you will see that noted here. The system will auto-detect businesses you have an Admin page role for in your Facebook account. Of these accounts, you will also see how many are authorized, # accounts, and how many are not, # issues. You can click View Details for more information. If you are logged in to the correct Facebook account and have an Admin Page Role but are still having issue authorizing an account contact support at firstname.lastname@example.org.
Facebook will ask you to verify that you are logged in to the correct Facebook account and GatherUp can receive your name and profile picture. Click Continue as Yourself.
The system auto-detects any Facebook business pages you have an Admin page role for that match businesses in your GatherUp account. Select the page(s) you want to authorize GatherUp to monitor for Facebook Recommendations. If you have multiple locations, select them all here. You will only have to authorize GatherUp once. Click Next.
This screen authorizes GatherUp to manage the selected Facebook business pages and monitor Recommendations in order to provide new review notifications and show review content in reports. Confirm the Yes toggle is selected and click Done.
Click Ok to authorize GatherUp to monitor Facebook Recommendations.
Not seeing Facebook Recommendations after authorization? You must have at least one Facebook recommendation for them to appear in the Reviews Report, Success Report, and any new review notifications you have set up. After authorization, you can expect to see Facebook Recommendations in your account within 24 hours.