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How to Reset the Password for a User Account

  1. Log in to your GatherUp account.
  2. Click on your name in the top right corner of the screen and select Manage Users from the menu.

3. Select the User name and click Edit User.

4. Click Reset Password at the bottom of the page.

5. Manually type a new password or use Generate random password. Strong passwords are essential for protecting your account and customer data. We require 8 characters in length and your password must include at least 1 upper case and 1 number. Click Submit and confirm that you wish to change your password.

You can choose to show password if you wish to email or send the new password via SMS, Chat or Voice.

6. A success message will confirm the reset. Click Done.

Updated on March 10, 2019

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