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SMS Requests Reminder Emails

Customers who receive an SMS Request but do not reply will receive a reminder email if:

  • First and/or Second Reminder Email – Feedback Request is turned ON in your selected Request Mode.
  • They have a valid email in Customer Profile
First and Second Reminder Email are turned ON in the Feedback Request Mode.

If you do NOT want to send reminder emails to SMS preferred customers choose one of the following methods:

  • Turn both First Reminder Email – Feedback Request and Second Reminder Email – Feedback Request to OFF in your feedback request mode. This will turn off email reminders for both SMS and email requests.
  • Remove valid email addresses for SMS preferred customers. Customers who do not have a valid email address in their Customer Profile cannot receive requests or reminder emails.

SEE ALSO: SMS Requests

SEE ALSO: Edit SMS Requests

Updated on August 21, 2019

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