Customers who receive an SMS Request but do not reply will receive a reminder email if:
- First and/or Second Reminder Email – Feedback Request is turned ON in your selected Request Mode.
- They have a valid email in Customer Profile
If you do NOT want to send reminder emails to SMS preferred customers choose one of the following methods:
- Turn both First Reminder Email – Feedback Request and Second Reminder Email – Feedback Request to OFF in your feedback request mode. This will turn off email reminders for both SMS and email requests.
- Remove valid email addresses for SMS preferred customers. Customers who do not have a valid email address in their Customer Profile cannot receive requests or reminder emails.