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Ways to Request Feedback and Reviews

GatherUp provides businesses with different ways to request feedback and reviews from customers. Requests can be sent directly to a customer via email or text or presented in-person using a web-based tablet. A business can also offer inbound channels that let customers give feedback online or via text at their convenience.

Email Requests

Email Requests are sent directly to a customer after goods are purchased or services are rendered and customer information, including an email address, has been provided. The customer is added to GatherUp by adding a single customer, importing a list, or automatically via an integration. Then, an Email Request can be sent manually or automatically to a customer.

The content of the Email Request varies based on the Request Mode selected and can be customized to capture a Net Promoter Score®, survey questions, 1st-party reviews, and/or 3rd-party reviews to meet your business objectives.

SEE ALSO: Email Requests

SMS Requests

SMS Requests are sent directly to a customer after goods are purchased or services are rendered and customer information, including mobile phone number, has been provided. The customer is added to GatherUp by adding a single customer, importing a list, or automatically via an integration. Then, an SMS Request can be sent manually or automatically to the customer.

SMS Requests can be SMS (text only) or MMS (with image). A request includes a custom message and link to your selected Request Mode that can be customized to capture Net Promoter Score®, survey questions, 1st-party reviews, and/or 3rd-party reviews to meet your business objectives.

SEE ALSO: SMS Requests

TextBack

TextBack is an inbound channel that gives customers the ability to provide feedback to a business via text message. You do not need customer information to use TextBack. Businesses display a TextBack number and customers self-initiate feedback and reviews by sending a keyword text using their mobile phone.

Choose a keyword and create a custom auto-reply that includes a link to your selected Request Mode. You can customize the request mode to capture Net Promoter Score®, survey questions, 1st-party reviews, and/or 3rd-party reviews.

SEE ALSO: TextBack

Kiosk Mode

Kiosk Mode is an on-site tool used to request 1st-party reviews and contact information from a customer in-person, using a web-enabled device. When a customer completes the request, a follow-up email can be sent to request a 3rd-party review.

Kiosk Mode requests a Net Promoter Score® and contact information including First Name, Last Name, and Email Address. Customizations include additional survey questions, an option for written feedback, and a positive or negative landing page based on customer sentiment.

SEE ALSO: Kiosk Mode

Feedback Locator

Feedback Locator can be placed on a page of a business website to allow customers to select the location they want to lead feedback for. Once a location is selected, the customer can complete the selected Request Mode for that location.

Capture customer information including First Name, Last Name, and Phone Number and request a Net Promoter Score®, optional survey questions, 1st-party reviews and/or 3rd-party reviews using Feedback Locator.

SEE ALSO: Feedback Locator

Feedback URL

The Feedback URL can be posted to social media or added to website pages, email signatures, invoices, and QR codes for printed media. With a simple click, customers enter the selected Request Mode for a location. Capture contact information for unknown customers and gather Net Promoter Score®, survey questions, 1st- and 3rd-party reviews for your business.

SEE ALSO: Feedback URL

Review Widget

Use the Review Widget, displayed on a business website, to request feedback and reviews. The widget can display an optional feedback button to capture 1st-party reviews from visitors using the Request Mode selected for a location. You can also choose to display links to selected review sites to encourage visitors to leave a 3rd-party review.

SEE ALSO: Review Widget

Updated on August 21, 2019

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